What can I return?
We stand by the quality of our products and are happy to refund products that are non-personalized and in completely new and unused condition. Personalized, final sale items, and gift cards cannot be returned or exchanged. Items returned that show signs of use, scratches, or other damage will not be accepted. If your item includes a “do not remove” tag, and this tag is removed, it will not be accepted for return.
What’s the returns process?
To start the return process, use the link at the top of this page to look up your order and generate an RMA number. For customers using our pre-paid label, simply attach the shipping label to the exterior of your package and drop it off at your nearest FedEx location. For customers who self-ship their return, include the return authorization slip inside your package, and attach the return mailing label to the exterior of the package, then ship using your preferred provider. After we receive and process your return, we’ll send you a confirmation email and issue a refund to your original form of payment. Please note that this process may take up to 14 business days
How should I return my order?
Returns must be shipped in their original packaging. This includes, but is not limited to, the outer box/envelope, interior gift box, dust bag, product cards, and any interior stuffing placed back into item. If an item is received in unsellable condition, your return will not be accepted.
For US orders in the 48 contiguous states, we offer a prepaid FedEx return label. If you choose this option, the return shipping cost of $7.50 for (1) item or $10 for (2) or more items will be deducted from your refund. If you would like to return without using our pre-paid label, you can use your own preferred shipping method. However, you will be responsible for all related return shipping costs. We recommend you ship using a trackable carrier.
For international orders, or orders outside of the contiguous United States, please note that you are responsible for the cost of return shipping as we do not currently offer pre-paid return shipping labels for international orders. We recommend you ship using a trackable carrier.
How do I create an exchange?
Direct exchanges are currently not possible. If you would like to exchange for another size or color, please fill out our Return Form
When will I be refunded for my return?
For the vast majority of returns, once your item is received, it takes up to 14 business days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. Please allow additional time for your return to be processed during the holiday season.
Will I be refunded my original shipping fees?
All original shipping fees are non-refundable. For international orders: shipping fees, brokerage fees, duty taxes, and GST/HST taxes will not be refunded.